Privacy statement
NPC Canada is committed to respecting your privacy and protecting your personal information. This Privacy Statement explains the current information management practices on our websites.
Our commitment
We are committed to protecting your privacy whether you are browsing for information or conducting business with us through electronic channels.
Respecting your privacy and protecting your personal information in an online environment is a important to us. Our management of personal information is governed by the Personal Information Protection Act, S.B.C. 2003 (available at: http://www.bclaws.ca/). When you visit our website, we will not collect your personal information unless you choose to use and receive online products and services that require it. For transactions with us involving credit cards, we use up-to-date security protocols to ensure the integrity and confidentiality of information and systems.
What happens when you send us personal information online?
You may choose to provide us with personal information such as your name, address, phone number, e-mail address and credit card number, if you wish to:
- submit an e-mail, comment, question or request or subscribe for information online
- request a service, product, or fill out a registration form online
- provide feedback, participate in consultations or surveys online
- conduct e-commerce transactions with us
When you visit our website, any personal information you provide will be used to respond to your message and/or provide you with the requested service or product. The collection of personal information is done in accordance with the Personal Information Protection Act.
Communications from NPC Canada
Special Offers and Updates – We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications.
Newsletter – If a user wishes to subscribe to our newsletters, we ask for contact information such as name and email address. We always allow you to opt-out of these communications later.
Service Announcements – On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is suspended for maintenance we might send users an email. Generally, users may not opt-out of these communications, though they can deactivate their account, but we hope to avoid these announcements completely with good management.
Cookies
Our website uses cookies. Cookies are generally used to make it more convenient for users to move around our website. If you choose, they may be used to ‘remember’ your password and make it easier and faster to log-in to certain sites. These types of cookies need to be stored on your computer’s hard drive.
How do we use cookies?
A cookie is a small text file sent from a Web server and placed on your computer’s hard drive. A cookie is generally used to enhance your browsing experience. You can choose to set your browser to detect and reject cookies, to accept cookies from all sites, or to prompt you whenever a site wants to send you a cookie. Check your browser’s “Help” files to learn how to do this. If you choose to refuse cookies, you may not be able to access some of the interactive features on our websites.
Cookies used by us, do not give us access to anything on your hard drive and cannot do anything to your computer. We use two types of cookies: session cookies (temporary) or persistent cookies (longer-term continuing use).
- session cookies may be used to support on-line feedback/discussion, forms and registration and ‘e-commerce/shopping cart’ transactions – they are used only during your online session and expire when you close your browser. Without session cookies, moving around our Web sites could be slower
- persistent cookies are different from session cookies because they are stored on your computer’s hard drive for some length of time – they are usually used if you want us to remember information about your Web preferences (e.g. large font) and passwords for automatic log-in purposes
Web analytics
To serve you better, we use web analytics services including Google Analytics and our own tracking to help analyse the use of our website. These tools use cookies to collect and generate information about your visits to our sites (including your IP address) that is transmitted to their servers in an anonymous form for processing. We study patterns of website activity so we can improve the experience of visitors to our sites.
The use of these tools does not allow us or our analytics service providers to identify individuals.
You can opt-out of analytics activity by setting your browser to notify you when a cookie is sent and block analytics cookies if desired. Please consult your browser’s Help Menu for instructions. Visiting our website with analytics cookies disabled will have no significant impact on your browsing experience.
What kind of information is collected when you visit our website?
When you browse or download information from our website, our servers automatically collect limited amounts of standard information for traffic monitoring and statistical purposes. The information is analyzed for operational trends, performance, and for ways to improve our sites. We cannot identify you from this information.
We collect the following standard types of information:
- Internet Protocol (IP) addresses of the computers being used to access our sites
- operating systems and the types and versions of browsers used to access our sites
- Internet Service Providers used by visitors to our sites
- dates and times users access our sites
- pages visited
- keywords users enter into our search engine
- names and sizes of files requested
Our website collects the above noted information to provide you with access to information and services available on our website. As a general practice, we make no attempt to link this information with the identity of individuals visiting our sites. If an attempt to damage our site has been detected, we can take further actions.
Security
Our security practices are continually evolving to ensure that the integrity and confidentiality of information and systems are maintained. We use up-to-date security safeguards to protect our networks and websites from misuse, alteration, copying, disclosure, destruction, monitoring or unauthorized sharing of information and damage. Our safeguards include the use of security software and encryption protocols and involve physical, technical and procedural controls to protect information behind our firewall.
Who can I contact for further information?
Questions or comments regarding these practices or the administration of information may be discussed by e-mailing our Privacy Officer on [email].